An Illumina executive says the illuminas startup has been hit hard by an outage of its cloud-computing technology.
The company says it’s working with an independent cloud provider to restore services.
CBS News has learned Illumina is one of three major companies that have suffered outages this month and are working to restore some services.
Illumina CEO John Smeeding, who was born in the Bronx, New York, said Wednesday that the company is experiencing a “large-scale” outage and is working with its cloud provider.
Illuminas customers include companies such as Microsoft, IBM, Amazon and Google.
The outage has affected more than 6 million Illumina customers, according to the company.
It said it has been restoring service by deploying a new system called Illumina Edge, which is a more secure version of Illumina’s Cloud Service Engine.
Smeeting the requirements of the cloud business Smeessing said Illumina recently deployed the new Edge, and he’s confident the new technology will be able to continue to support Illuminas customers for the foreseeable future.
Smegings cloud service engine is one part of Illuminas cloud platform that powers the cloud, and it allows Illumina to handle data on both physical and virtual servers.
Illuminatees cloud platform can handle data from a variety of different companies, including Microsoft, Dell, IBM and other big technology companies, Smeering said.
He said the new system has been deployed for the past three weeks, and customers are receiving messages about service availability on their cloud servers.
He expects Illumina users to get a notification at the same time that they receive a message saying their system has successfully returned to normal.
Smeting said customers have been receiving messages on their Illumina machines from their device or device in the cloud saying that their Illuminate servers have returned to their normal state, and they can continue to use their devices.
The messages are not consistent.
SMeeding said customers who have used their device on Illumina servers before will see a message telling them to log off and then re-login.
“It is very frustrating,” he said.
“We’ve been working hard to restore our services, but there are a lot of folks that have not been able to.”
Smeing said the company will keep working on getting its cloud infrastructure up and running.
“The cloud has always been about making data accessible to everyone, and we have been working diligently to get that back,” he added.
SMEING: We are very grateful to the people of Illuminate for being part of this effort.
This is about the people and their devices and the people in the community, which has been amazing.
And we want to continue that in the future.
We are working with the cloud provider and our partners to make sure we are providing a smooth transition.
“This is not about me, this is about our customers,” Smeesting said.
In addition to Illumina, the company’s cloud service is being used to manage its health and safety systems, as well as its customer service team.
“Cloud computing is really about people and sharing the things that matter most,” Smeginging said.
Smeal said he’s been overwhelmed by the response from customers, and Illumina will keep up its support efforts.
“If it was not for this company and the customers, I would not be here today,” Smeal added.
The CEO added that his company is doing everything it can to provide as much support as possible for customers.
“Our customers are incredible, and the vast majority of them are fantastic,” Smesing said.
Illumination is a private company, so its business is confidential.
Illuminated is based in Palo Alto, California.
Simeing was born and raised in the city of New York.
He graduated from Yale University with a degree in business administration and earned a master’s degree in public policy from the University of Michigan.
He was the CEO of a company that was the largest independent computer systems manufacturer in the world until it closed in 2009.
He started the Illumina venture in 2015 and has been in the company since.
The Palo Alto-based company sells its cloud computing platform to more than 3,000 companies around the world, and employs nearly 2,000 people.